Course Overview
This one-day ISO/IEC 17065:2012 Introduction/Awareness Course provides participants with a foundational understanding of the requirements for bodies certifying products, processes, and services. The course introduces the principles, structure, and key requirements of ISO/IEC 17065 and explains how certification bodies can establish competence, impartiality, consistency, and credibility in certification activities.
Course Objectives
By the end of this course, participants will be able to:
- Understand the purpose and scope of ISO/IEC 17065:2012.
- Explain the principles of product, process, and service certification.
- Identify the key clauses and requirements of ISO/IEC 17065.
- Understand the concepts of impartiality, competence, confidentiality, and consistency in certification activities.
- Recognize the roles and responsibilities within a certification body.
- Understand the certification process from application to decision-making and surveillance.
- Appreciate the importance of risk-based thinking and management system controls in certification operations.
- Prepare for implementation or participation in ISO/IEC 17065-based certification activities.
Target Audience
This course is designed for:
- Personnel working in certification bodies
- Quality managers and compliance officers
- Product certification professionals
- Regulatory and conformity assessment personnel
- Auditors and technical experts
- Consultants involved in accreditation and certification
- Manufacturers and service providers seeking understanding of certification requirements
- Individuals interested in conformity assessment systems
Course Content
Module 1: Introduction to Conformity Assessment
- Overview of conformity assessment
- Types of conformity assessment activities
- Product, process, and service certification concepts
- Benefits of accredited certification
Module 2: Overview of ISO/IEC 17065:2012
- Purpose and scope of the standard
- Structure of ISO/IEC 17065
- Relationship with ISO/IEC 17011 and other CASCO standards
Module 3: General Requirements
- Legal and contractual matters
- Management of impartiality
- Liability and financing
- Non-discriminatory conditions
- Confidentiality requirements
- Publicly available information
Module 4: Structural and Resource Requirements
- Organizational structure and governance
- Responsibilities of personnel
- Competence requirements
- Internal and external resources
- Outsourcing considerations
Module 5: Process Requirements
- Application and review processes
- Evaluation activities
- Review and certification decision
- Certification documentation
- Surveillance and recertification
- Complaints and appeals management
Module 6: Management System Requirements
- Management system options
- Documented information control
- Internal audits
- Corrective actions
- Management review
- Continual improvement
Module 7: Accreditation and Implementation Considerations
- Accreditation process overview
- Challenges in implementation
- Best practices for maintaining compliance
- Case studies and practical examples
Training Methodology
The course will be delivered using interactive and practical learning methods, including:
- Instructor-led presentations
- Group discussions and brainstorming sessions
- Practical examples and case studies
- Interactive question-and-answer sessions
- Workshop exercises
- Knowledge assessment quizzes
Participants will receive training materials and reference documents to support learning and future application.
Course Duration
1 Day
Certificate
Participants who successfully complete the course will receive a Certificate of Attendance/Completion.
Fees: Self Study: Free (Material, Examination and Certificate ) – Offer Ends 30th June, 2026
Online- £1500 for a group of 10 or more
Registration: Send name, email address and course title to info@iscbonline.com
