Course Objectives
At the end of this course, participants will be able to:
- Understand the purpose, structure, and requirements of ISO/IEC 17065:2012.
- Interpret the clauses and principles of conformity assessment for products, processes, and services certification bodies.
- Understand the roles and responsibilities of internal auditors within certification bodies.
- Plan, conduct, report, and follow up internal audits in accordance with ISO 19011 auditing guidelines.
- Identify nonconformities, opportunities for improvement, and corrective actions.
- Evaluate the effectiveness of management systems and certification processes.
- Develop audit checklists and audit reports.
- Demonstrate competence in performing internal audits against ISO/IEC 17065 requirements.
Target Audience
This course is designed for:
- Internal auditors and lead auditors
- Quality managers and compliance officers
- Personnel involved in certification activities
- Technical experts and scheme managers
- Consultants involved in conformity assessment
- Personnel responsible for implementing or maintaining ISO/IEC 17065 systems
- Accreditation and regulatory personnel
- Individuals seeking knowledge of certification body auditing
Course Methodology
The training will be delivered using interactive and practical learning approaches, including:
- Instructor-led presentations
- Interactive discussions
- Case studies and practical examples
- Group workshops and exercises
- Audit simulations and role plays
- Clause-by-clause interpretation sessions
- Individual and team assignments
- Quizzes and knowledge assessments
- Practical audit reporting exercises
Participants will engage in practical auditing activities to strengthen understanding and application of ISO/IEC 17065 auditing principles.
Course Content
Day 1 – Introduction to ISO/IEC 17065 and Conformity Assessment
Topics Covered
- Introduction to conformity assessment
- Overview of ISO/IEC 17065:2012
- Principles of certification bodies
- Types of certification schemes
- Relationship with ISO/IEC 17021, ISO 19011, and ISO/IEC 17000
- Certification process overview
- Impartiality, competence, confidentiality, and responsibility
Practical Activities
- Group discussions
- Standard interpretation exercises
- Case study on certification activities
Day 2 – ISO/IEC 17065 Requirements Interpretation
Topics Covered
- General requirements
- Structural requirements
- Resource requirements
- Process requirements
- Management system requirements
- Documentation and record control
- Risk and impartiality management
Practical Activities
- Clause interpretation workshop
- Documentation review exercises
- Gap identification exercises
Day 3 – Internal Auditing Principles and Audit Planning
Topics Covered
- Fundamentals of auditing
- ISO 19011 auditing guidelines
- Audit principles and ethics
- Auditor competence and responsibilities
- Audit planning and scheduling
- Preparing audit checklists
- Audit scope, objectives, and criteria
Practical Activities
- Audit planning workshop
- Checklist development
- Audit scenario exercises
Day 4 – Conducting Internal Audits
Topics Covered
- Conducting opening meetings
- Audit interviewing techniques
- Collecting and verifying audit evidence
- Identifying nonconformities
- Audit communication techniques
- Writing nonconformity statements
- Conducting closing meetings
Practical Activities
- Mock audit exercises
- Role-play interviews
- Nonconformity writing workshop
Day 5 – Audit Reporting and Corrective Actions
Topics Covered
- Audit report preparation
- Corrective action requests
- Root cause analysis
- Follow-up audits and verification
- Audit programme management
- Continual improvement
- Course review and final assessment
Practical Activities
- Audit report writing
- Corrective action evaluation
- Final examination
- Group presentations
Training Materials
Participants will receive:
- Course manual
- ISO/IEC 17065 clause interpretation guide
- Audit checklist templates
- Audit report templates
- Case studies and exercises
- Certificate of participation/completion
Expected Learning Outcomes
Upon successful completion, participants will be able to independently plan and conduct internal audits of certification bodies against ISO/IEC 17065 requirements and contribute to continual improvement and accreditation readiness.
Fees
Online- £900 per
£2,500 for 3-5 Participants
£3000 for a group of 6- 10 participants
Registration: Send name, email address and course title to info@iscbonline.com
